HETS System Status HETS 270/271 As of 05/13/2008 05:46 AM: The Medicare 270/271 Eligibility system is responding normally to all eligibility requests. Average response time is less than 5 seconds. If you have any questions or comments, please contact the Help Desk at 1-866-324-7315 or mcare@cms.hhs.gov. Please contact the MCare HelpDesk to report any system problems at: 1-866-324-7315. HETS User Interface (UI) As of 05/13/2008 05:46 AM: The Medicare HETS UI Eligibility system is responding normally to all eligibility requests. Average response time is less than 5 seconds. If you have any questions or comments, please contact the Help Desk at 1-866-440-3805 or mcare@cms.hhs.gov. Please contact the MCare HelpDesk to report any system problems at: 1-866-440-3805.